Here at G. Karaolis & S. Karaolis Real Estate Ltd we are committed to ensuring that our customers’ privacy is protected and our use of our customers’ personal information is governed by this Privacy Policy, which is designed to comply with the General Data Protection Regulation (GDPR) of the European Union.
In order to provide our customers, potential customers or just inquirers with our services, we collect, use and otherwise process certain personal data.
Data Controller
For the purpose of the GDPR we are the “data controller” of all personal information that we collect, use and otherwise process.
What personal data we collect of our customers?
Whether you are buying, selling or renting a property we use your personal data for the purposes of fulfilling our obligations to you to sell or rent your property, or if you are a buyer or tenant, for the purposes of arranging a contract for sale or lease for you.
In cases where customers are not the legal owners of the property then our company will request details for their ability to sell or let the property such as a Power of Attorney.
Namely as a business we collect, use and otherwise process the following data:
Name, address, email, copy of Identification Card or Passport, phone number, title deeds, bank account details, and utility bills.
How does our company collect our customers’ personal data?
When a customer contacts our company via email, call centers, post and/or walk – in to our branch office.
For what purposes our company uses the personal data collected by our customers?
- To contact our customers: in cases where our customers are wishing to sell or rent their property then we will need to contact them about organizing viewings and updating them on any offers received or rental applications for their property.
- To carry out our obligations arising from any contracts entered into between our company and our customers and to provide our customers with the information and services requested from them.
- To notify our customers about changes to our services
- To facilitate and to enable our customers to partake in a property viewing
- To comply with the requirements imposed by law or any court order in order to comply with our company’s legal obligations.
Please note that we only use our customers’ personal data for the purposes for which we have collected it.
In the event that we need to process our customers’ personal data for a different purpose that is not compatible with the original purpose that we collected those personal data, we let our customer know in advance.
On what grounds our company processes the personal data collected?
- With our customers’ prior consent
- For the performance of our company’s contract with our customers and the provisions of our company’s services to our customers
- To comply with the legal obligations our company has
- For establishing, exercising or defending legal claims
- For reasons of substantial public interest
With whom our company shares our customers’ personal data with?
- Third parties that our company work with in order the legitimate conduct of our business
- In cases where customers are selling or purchasing a property and our company acting as agents for the said sale or purchase, then our company will share our customers’ personal information with their appointed advocates or advocate acting for the other side of the deal as is necessary to facilitate the sale or purchase.
- Our company may share our customers’ personal information with any person working within our company on a need to know basis to ensure that we are able to perform our obligations with the said customers.
- In the event that our company sell any part of our business or merge with another organization then our customers’ details in our possession may be disclosed to our advisers and to any prospective purchasers or joint venture partners and their advisers. If this occurs then the new owners of the business will only be permitted to use your information in the same or similar way as set out in this Privacy Policy.
Cookies
We do not use cookies to collect information about users in our Website or Facebook account.
Our customers’ rights regarding their personal data provided to our company for the conduct of our business.
- The right to be informed of what data our company holds and how we use it.
- The right to require access to the personal data our company holds.
- The right to receive a copy of any personal data our company holds within a logical timeframe.
- The right to request that our company corrects or rectifies any personal data it holds which are incorrect or out of date.
- The right to ask our company to cease using the personal data that it holds, in certain circumstances.
- The right to withdrawn consent previously provided to our company for the use of personal data.
- The right to object to our company using personal data on the basis of the company’s legitimate interest, in certain circumstances.
- The right to ask our company to limit or stop processing or delete personal data it holds in certain circumstances.
The above rights can be exercised by contacting our company either by email or post.
Our company reserves the right to ask further clarifications in order to make sure that no personal data is misused by individuals who have no authority.
How long does our company hold personal data?
Our company uses, processes and keeps personal data collected for as long as is necessary for our company to comply with its legal obligations, for as long as our company reasonably require for its legitimate interest, for as long as it is reasonably vital to enable our company to provide its customers the services requested by them.
Legitimate Interest
The interest of our company’s business in conducting and managing our business to enable our company to give our customers the best service. We make sure we consider and balance any potential impact on our customers (both positive and negative) and their rights before we process their personal data for our legitimate interests. We do not use our customers’ personal data for activities where our interests are overridden by the impact on them (unless we have their consent or are otherwise required or permitted to by law).
Security
Our company is committed to ensuring that the personal data collected is secured. In order to prevent unauthorized access or disclosure, our company have set in place suitable physical, electronic and managerial procedures to safeguard and secure the personal data collected for the conduct of its business.
Right to lodge a complaint
If a customer has any concerns or complaints regarding the way in which our company processes personal data collected, or any requests or queries concerning personal data that our company holds, please contact us at: [email protected]